Frequently Asked Questions

Where can I find my membership certificate/number?

Your membership certificate, containing your Membership number and Expiry Date can be found in your individual Dropbox folder, issued when you joined or renewed. Your dropbox folder title also contains your membership number. EG Gary Benson STA2001

How do I locate the membership benefits discount codes?

Log in at using the username and password you created and all codes are in the members portal 

How do I access my DROPBOX folder?

You have been sent a link to your individual dropbox folder, we suggested you save the link in a safe place, if you are having trouble locating it please email This email address is being protected from spambots. You need JavaScript enabled to view it.. You do not need to pay for a dropbox account, the files are kept securely in the STA account and we simply permit access to you.

What is the cost of insurance? Is insurance included with membership?

STA affinity scheme insurance is available to members once an application has been approved, it costs £50.86 and we provide a link in the welcome letter in your Dropbox folder to deal directly with Balens Insurance who administer our policy and are appropriately regulated to offer advice and sell insurance products. You can also access the link directly after logging in to the members area of the STA website.

How do I renew my membership? Can I get a receipt? 

Usually if you have set up a recurring subscription (currently £60 per annum) you will send us money on the anniversary of your membership application, if you joined using the annual (currently £75) you will be required to follow the steps in the renewal emails and complete the online process. We do not currently accept card payments over the phone. You will receive reminders 30,20 and 10 days prior to expiry to your registered email address. Receipts are issued at the time of the payment being made, by the payment portal, we recommend you save or print it at this time. The office cannot issue recepits retrospectively. You will receive an automated email once a new membership or renewal has been completed, this email will also contain the amount paid for membership or renewal.

I’m not receiving emails, is there a problem?

Have you looked at this?, also check your registered email is up to date and your phone number is current on your user profile by logging in to the STA webiste.

What are the benefits of STA membership?

“Members only” access to discounted products and services, free to access CPD, Unlimited phone and email support, personal contact details for the Founder Gary who is happy to chat about industry related issues or general enquiries.

What is your membership criteria?

What is the annual CPD requirement for renewal?

How do I locate the membership renewal CPD form

Log in at using the username and password, the form is available as a download in the members portal or you can access it from the file section of the Facebook STA members only group.

How do I log my annual CPD for renewal?

 Members can access a downloadable form after logging in to STA website or directly from the STA members facebook group (file section). There is a explainer video at the bottom of the CPD page, (linked in the answer above).

I can’t seem to login to the members area, where can I find my login details?

You created these login details when you joined, the admin staff do not have access to this information but can assist in resetting your password, please email This email address is being protected from spambots. You need JavaScript enabled to view it. for help, please do not use the reset password link more than once or you will de-activate your account. If you use hotmail, gmail, yahoo, AOL or a unique email account from your own website it is likely that they will block the reset link. To reset your account you will need to be online and we can do this over the phone with Sta Gary as reset links are time sensitive. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a call

How can I schedule a call to discuss membership benefits, industry matters or membership renewal?

Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or Facebook messenger DM to Sta Gary.



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Office Address: Sports Therapy Association, 67 Saxilby Road, Sturton By Stow, Lincoln, LN1 2AA. Email:
Enquiry Tel: 01522 670137

Office Hours: Mon, Tue & Thur - 8am-2pm Wed & Fri 3pm-9pm

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 All Rights Reserved. Registered Company No. 09447702.